Terms & Conditions

HealthSense - Health Assessment Services

Practitioner Terms & Conditions – Health Assessment & Laboratory Services

These Terms and Conditions ("Terms") govern the use of HealthSense' health assessment and laboratory services by practitioners ("Practitioner", "You", "Your"). By applying for an account, ordering tests, or using any HealthSense services, you agree to be bound by these Terms.

1. Definitions

HealthSense ("We", "Us", "Our"): The provider of functional health assessments, laboratory testing, and associated practitioner services.
Practitioner: A student or qualified health professional approved by HealthSense to order tests and interpret results for clients.
Client: An individual receiving testing or assessment services ordered by the Practitioner.
Services: Laboratory tests, health assessments, reports, educational materials, and practitioner support provided by HealthSense.
Results: Test findings, reports, and interpretive data generated by HealthSense or partner laboratories.

2. Eligibility & Practitioner Approval

2.1 Services are available to students and qualified practitioners working within a recognised health, wellness, or allied healthcare scope.

2.2 All Practitioners must complete the application process and be approved by HealthSense before accessing Services.

2.3 HealthSense reserves the right to approve, suspend, or revoke Practitioner accounts at its sole discretion, including where professional conduct, ethical concerns, or misuse of Services is identified.

3. Scope of Services

3.1 HealthSense provides laboratory-based functional health assessments and educational resources designed to support clinical insight.

3.2 Services are not intended to diagnose, treat, cure, or prevent disease unless otherwise explicitly stated and permitted by law.

3.3 Practitioners are solely responsible for:

Determining test suitability for each Client
Explaining results accurately and appropriately
Ensuring services are used within their professional scope of practice

4. Practitioner Responsibilities

4.1 You agree to:

Practice in accordance with all applicable laws, regulations, and professional standards
Obtain informed consent from Clients prior to testing
Maintain accurate Client records
Use HealthSense results as part of a broader clinical assessment

4.2 You must not represent HealthSense Services as medical diagnoses unless legally authorised to do so.

4.3 You are responsible for all advice, recommendations, and treatment decisions provided to Clients.

5. Client Consent & Privacy

5.1 Practitioners must obtain informed consent from Clients prior to ordering any tests.

5.2 You confirm that Clients understand:

The nature and limitations of testing
How their samples and data will be used
That results are for health assessment and educational purposes

5.3 HealthSense complies with applicable privacy legislation, including the New Zealand Privacy Act 2020. Client data is handled in accordance with our Privacy Policy.

6. Ordering, Samples & Turnaround Times

6.1 All test orders must be placed through the HealthSense online practitioner portal using your approved login credentials.

6.2 Practitioners are responsible for ensuring correct sample collection, handling, and submission in accordance with provided instructions.

6.3 Turnaround times are estimates only and may vary due to laboratory, courier, or external factors.

7. Results & Interpretation

7.1 Test results are provided directly to the Practitioner, not the Client, unless otherwise agreed.

7.2 HealthSense may provide reference ranges, clinical insights, or educational commentary; however, interpretation remains the Practitioner’s responsibility.

7.3 Results should not be used as the sole basis for medical or therapeutic decisions.

8. Fees, Payments & Refunds

8.1 Practitioners agree to pay all fees associated with ordered Services at the rates displayed at the time of ordering.

8.2 All fees are inclusive of GST unless otherwise stated.

8.3 Due to the nature of laboratory testing, refunds are generally not available once testing has commenced, except where required by law.

8.4 HealthSense reserves the right to update pricing with reasonable notice.

9. Intellectual Property

9.1 All reports, materials, trademarks, and content provided by HealthSense remain the intellectual property of HealthSense Diagnostics.

9.2 Practitioners may use reports for Client care but may not reproduce, distribute, or resell HealthSense materials without written consent.

10. Limitation of Liability

10.1 To the fullest extent permitted by law, HealthSense shall not be liable for:

Clinical decisions made by Practitioners
Misinterpretation or misuse of results
Client outcomes resulting from Practitioner advice

10.2 HealthSense’s liability, if any, is limited to the amount paid by the Practitioner for the specific Service giving rise to the claim.

11. Indemnity

You agree to indemnify and hold harmless HealthSense Diagnostics, its directors, employees, and partners from any claims, losses, or damages arising from:

Your professional services
Breach of these Terms
Violation of applicable laws or professional standards

12. Account Suspension & Termination

12.1 HealthSense may suspend or terminate access to Services if:

These Terms are breached
Professional misconduct is identified
Non-payment occurs

12.2 Upon termination, outstanding fees remain payable.

13. Amendments

HealthSense may update these Terms from time to time. Continued use of Services constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of New Zealand courts.

15. Contact Information

For questions regarding these Terms or Services, please contact:

HealthSense - Health Assessment Services
Email: info@healthsense.co.nz
Website: www.healthsense.co.nz

By registering for and using HealthSense - Health Assessment Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Last updated, January 2026