Privacy Policy

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HealthSense – Integrative Wellness Screening

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HealthSense ("HealthSense", "we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly and in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, purchase our services, submit samples for testing, or otherwise interact with us.

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1. Information We Collect

We may collect personal information including:

Personal Information

• Full name

• Date of birth

• Gender

• Email address

• Phone number

• Postal and delivery address

• Payment and transaction information

Health Information

• Health questionnaires and lifestyle information

• Symptoms and health concerns voluntarily provided by you

• Test requests and order history

• Laboratory results and reports

Sample Information

• Hair samples

• Nail clippings

• Saliva samples

• Other biological samples submitted for testing

Website Information

• IP address

• Browser type

• Device information

• Website usage data collected through cookies and analytics tools

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2. Why We Collect Your Information

We collect personal information to:

• Provide our health assessment and laboratory services

• Process and fulfil orders

• Identify and match samples to customers

• Generate reports and provide results

• Communicate with you regarding your order

• Improve our services and customer experience

• Comply with legal and regulatory obligations

• Respond to enquiries and customer support requests

We will only collect information that is reasonably necessary for these purposes.

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3. Health Information and Testing

By ordering a HealthSense service, you consent to the collection and processing of information necessary to provide that service.

HealthSense may collect health-related information and biological samples solely for the purpose of providing the requested assessment or testing service.

HealthSense does not sell personal health information to third parties.

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4. Disclosure of Information

We may disclose your information to:

• Partner laboratories performing testing services

• Courier and logistics providers

• Payment processing providers

• Website and IT service providers

• Professional advisers where necessary

• Government authorities where required by law

We require third-party service providers to take reasonable steps to protect your information and use it only for the services they provide to us.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

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5. Overseas Disclosure

Some of our service providers or laboratories may be located outside New Zealand.

Where information is transferred internationally, HealthSense will take reasonable steps to ensure that your information receives protections comparable to those required under New Zealand privacy law.

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6. Storage and Security

We take reasonable technical, physical, and administrative measures to protect personal information from:

• Loss

• Unauthorised access

• Misuse

• Modification

• Disclosure

While we take reasonable precautions, no electronic storage or transmission method can be guaranteed to be completely secure.

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7. Retention of Information

HealthSense retains personal information only for as long as reasonably necessary to:

• Provide services

• Meet legal obligations

• Resolve disputes

• Maintain business records

Information that is no longer required may be securely deleted, destroyed, or anonymised.

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8. Access and Correction

Under the Privacy Act 2020, you have the right to:

• Request access to personal information we hold about you

• Request correction of personal information that is inaccurate or incomplete

Requests can be made using the contact details below.

We may require proof of identity before releasing personal information.

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9. Cookies and Website Analytics

Our website may use cookies and analytics technologies to improve website functionality and understand visitor behaviour.

You can adjust your browser settings to refuse cookies, although some website features may not function correctly.

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10. Marketing Communications

HealthSense may send information about services, promotions, educational content, or company updates where permitted by law.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails; or

• Contacting us directly.

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11. Children's Privacy

HealthSense does not knowingly collect personal information from children without appropriate parental or guardian consent.

Where services are ordered for a minor, the parent or legal guardian is responsible for providing consent.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on our website and become effective from the date of publication.

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13. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your information, or wish to make a privacy complaint, please contact:

HealthSense – Integrative Wellness Screening

Email: info@healthsense.co.nz

Website: www.healthsense.co.nz

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If you are not satisfied with our response to a privacy concern, you may contact the Office of the Privacy Commissioner of New Zealand.

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Last Updated: January 2026