Terms & Conditions

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HealthSense – Integrative Wellness Screening

These Terms and Conditions ("Terms") govern your use of HealthSense Integrative Wellness Screening ("Services"). By purchasing, ordering, accessing, or using any HealthSense Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

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1. Definitions

HealthSense ("We", "Us", "Our") means HealthSense Integrative Wellness Screening.

Customer ("You", "Your") means the individual purchasing or using HealthSense Services.

Services means laboratory testing, health assessments, reports, educational materials, and related support provided by HealthSense.

Results means the findings, reports, reference information, and educational commentary generated by HealthSense or its partner laboratories.

 

2. Eligibility

2.1 You must be at least 18 years of age to purchase Services, or have the consent of a parent or legal guardian.

2.2 By ordering a Service, you confirm that the information you provide is accurate and complete.

2.3 HealthSense reserves the right to refuse, suspend, or cancel any order where misuse of Services, fraudulent activity, or inappropriate conduct is suspected.

 

3. Scope of Services

3.1 HealthSense provides health assessment and laboratory testing services intended to provide educational and wellness-related information.

3.2 Unless expressly stated otherwise, HealthSense Services are not intended to diagnose, treat, cure, monitor, or prevent any disease, medical condition, or health disorder.

3.3 Information provided by HealthSense is not a substitute for medical advice, diagnosis, or treatment from a registered healthcare professional.

3.4 Customers should seek advice from a suitably qualified healthcare practitioner regarding any medical concerns, symptoms, diagnoses, medications, or treatment decisions.

3.5 Specific Testing Disclaimer

Where HealthSense provides food sensitivity, food intolerance, hair analysis, bioresonance, toxicity, nutritional, wellness, or other functional health assessments, these Services are intended to provide educational and wellness-related information only.

These Services are not medical diagnostic tests and are not intended to diagnose, treat, cure, monitor, or prevent any disease, medical condition, allergy, nutritional deficiency, toxicity, or health disorder.

Food sensitivity or intolerance testing offered by HealthSense is not an allergy test and must not be used to diagnose, confirm, or exclude food allergies. Customers who suspect a food allergy or experience allergic reactions should seek advice from a registered medical practitioner or appropriate healthcare professional.

Results should be considered alongside an individual's health history, symptoms, and professional healthcare advice, and should not be relied upon as the sole basis for medical, dietary, or treatment decisions.

 

 

4. Customer Responsibilities

4.1 You agree to:

• Follow all sample collection instructions provided by HealthSense.

• Provide accurate personal and health information where requested.

• Consult an appropriate healthcare professional regarding any medical concerns.

• Use Results as one source of information only and not as the sole basis for health or medical decisions.

4.2 You acknowledge that no test is 100% accurate and that results should be interpreted alongside other relevant health information.

 

5. Informed Consent

5.1 By ordering a Service, you acknowledge and agree that:

• You understand the nature and purpose of the testing being performed.

• You understand the limitations of the testing and the information provided.

• You understand that results may not identify all contributing factors to your health concerns.

• You understand that Results are provided for informational and educational purposes unless expressly stated otherwise.

• You voluntarily consent to the collection, analysis, and processing of your sample and associated information.

5.2 You may withdraw consent prior to testing commencing. Refunds will be provided where required by the Consumer Guarantees Act 1993 or other applicable New Zealand law.

 

6. Privacy & Data Protection

6.1 HealthSense is committed to protecting your privacy and handling personal information in accordance with the New Zealand Privacy Act 2020.

6.2 By using our Services, you consent to the collection, storage, processing, and sharing of your information with laboratories and service providers as necessary to provide the Services.

6.3 HealthSense will take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse.

6.4 Further information is available in our Privacy Policy.

 

7. Orders, Samples & Turnaround Times

7.1 Orders are processed upon receipt of payment.

7.2 Customers are responsible for ensuring samples are collected, stored, and submitted in accordance with the instructions provided.

7.3 Failure to follow collection instructions may result in inaccurate Results, delays, or the need for repeat testing.

7.4 Turnaround times are estimates only and may vary due to laboratory processing, courier services, public holidays, or other factors beyond HealthSense's reasonable control.

 

8. Results & Interpretation

8.1 Results will be provided directly to the Customer unless otherwise arranged.

8.2 HealthSense may provide educational commentary, reference ranges, or general information to assist understanding of Results.

8.3 Results should not be relied upon as medical advice and should not replace consultation with a registered healthcare professional.

8.4 HealthSense does not guarantee any specific health outcome arising from the use of its Services.

 

9. Fees, Payments & Refunds

9.1 All prices are displayed in New Zealand Dollars (NZD) and include GST unless otherwise stated.

9.2 Payment must be made before testing is commenced.

9.3 Refunds may be available where required by the Consumer Guarantees Act 1993 or other applicable New Zealand law.

9.4 Once a test kit has been dispatched or laboratory processing has commenced, refunds may not be available except where required by law.

9.5 HealthSense reserves the right to amend pricing at any time.

 

10. Intellectual Property

10.1 All reports, content, materials, trademarks, branding, and intellectual property provided by HealthSense remain the property of HealthSense.

10.2 Customers may use their reports and materials for personal use only.

10.3 No content may be copied, reproduced, distributed, modified, or resold without prior written permission from HealthSense.

 

11. Limitation of Liability

11.1 Nothing in these Terms limits or excludes any rights that cannot be excluded under New Zealand consumer law.

11.2 To the maximum extent permitted by law, HealthSense shall not be liable for:

• Decisions made by Customers based on Results.

• Any indirect, incidental, special, or consequential loss or damage.

• Delays caused by third-party laboratories, couriers, or events outside our reasonable control.

11.3 Where liability cannot be excluded, HealthSense's liability shall be limited to the amount paid for the relevant Service.

 

12. Cancellation & Suspension

12.1 HealthSense reserves the right to refuse, suspend, or cancel Services where:

• These Terms are breached.

• Fraudulent or unlawful activity is suspected.

• Required information or samples are not provided.

12.2 Any outstanding fees remain payable.

 

13. Amendments

HealthSense may update these Terms from time to time. Updated Terms will be published on our website and will apply to future purchases and Services.

 

14. Governing Law

These Terms are governed by the laws of New Zealand. Any dispute arising from these Terms shall be subject to the jurisdiction of the courts of New Zealand.

 

15. Contact Information

HealthSense – Integrative Wellness Screening

Email: info@healthsense.co.nz

Website: www.healthsense.co.nz

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By purchasing or using HealthSense Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

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Last updated: January 2026